Privacy Policy
1. Introduction
Welcome to Favhost ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our landing page at www.favhost.com and interact with our Channel Manager software application (collectively, the "Service"). Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site or use our Service.
2. Information We Collect
We may collect information about you in a variety of ways. The information we may collect includes:
A. Personal DataWhen you request a demo, sign up for a newsletter, or register for an account, we may collect personally identifiable information, such as:
- Contact Information: Name, email address, phone number, and company name.
- Account Credentials: Usernames, passwords, and similar security information used for authentication.
- Billing Information: Credit card numbers, billing addresses, and payment history (processed securely via our third-party payment processors).
B. Channel & Integration Data
As a Channel Manager, our core service requires syncing data across various third-party platforms (e.g., OTAs, e-commerce marketplaces, booking engines). When you connect these channels, we collect and process:
- Inventory, pricing, and availability data.
- Customer booking/order details originating from connected third-party channels.
- API keys and authentication tokens required to facilitate these connections.
C. Automatically Collected Data
When you access our landing page, our servers automatically collect:
- Device and Usage Data: IP address, browser type, operating system, access times, and the pages you viewed directly before and after accessing our website.
- Cookies and Tracking Technologies: We use cookies, web beacons, and similar tracking technologies to improve user experience, analyze website traffic, and optimize our marketing efforts.
3. How We Use Your Information
We use the information we collect to operate, evaluate, and improve our business and the Service we provide. Specifically, we may use your data to:
- Provide, operate, and maintain the Channel Manager software.
- Facilitate seamless data synchronization between your selected third-party channels.
- Process transactions and send related information, including confirmations and invoices.
- Send administrative notices, technical updates, security alerts, and support messages.
- Respond to your comments, questions, and customer service requests.
- Communicate with you about products, services, offers, and promotions offered by Favhost (you may opt-out at any time).
- Monitor and analyze trends, usage, and activities in connection with our Service.
4. How We Share Your Information
We do not sell, rent, or trade your personal information. We may share your information only in the following situations:- With Connected Channels: To perform our core service, we must transmit relevant data (such as inventory updates and booking/order retrievals) to the third-party platforms you explicitly connect to our software.
- With Service Providers: We may share data with trusted third-party vendors who assist us in operating our website, processing payments, conducting data analysis, or sending emails (e.g., Stripe, AWS, Mailchimp).
- For Legal Reasons: We may disclose your information if required to do so by law, court order, or governmental regulation, or if we believe such action is necessary to protect and defend the rights, property, or safety of Favhost, our users, or the public.
- Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.